Do you want to work as a Customer Service Agent in a modern niche bank offering great benefits and best team to work with? Read more below!

Get an idea of the role

The focus of the Customer Service Agent role in our frontline Beta team is to act as the first point of contact for our retail finance customers who call us. In addition to high-quality customer service, the job also includes sales work. In this job you will develop into a versatile expert in our financial products and at the same time you will also develop your own interaction skills! You will work 37,5 hours a week on weekdays from 7.45 to 20.00 and on weekends from 8.45 to 18.00, mainly from Monday to Friday from 7.45 to 18.00

In this role you will

• Help our customers mostly by phone but also by mail and chat
  
• Handle credit applications
• Sell our products to in calling customers

On a personal level

• You have good communication- and interaction skills
• You are fluent in Finnish and English. Swedish is considered as advantage
• You are meticulous, tolerant to pressure and eager to learn new things
• You have experience from customer service, working in call center, selling or finance sector
  

More than a job

The Resurs spirit is about transformation, our culture and the people in our society. It’s about how we define ourselves, how we greet the world and handle our business. We are here to make a difference in people’s lives and to help them to make things happen. It shouldn’t be hard to deal with a bank – we want to give the feeling of freedom and possibilities. Join us on our journey and work in an environment where we are open for working on a distance, pro work-life balance and where you create your own possibilities. We are here to make things happen; do you want to join?

We offer you

• An open work atmosphere and the opportunity to participate and influence
  
• Comprehensive orientation program
• Encouraging, coaching and flexible leaders
• Excellent employment benefits:
  • occupational health care
  • affordable personnel loan
  • subsidized workplace meals
  • snacks
  • sport, culture and well-being benefits
  • free gym
  • comprehensive leisure accident insurance
• Competitive salary and opportunity for sales commissions
• Cozy office close to the railway station
• Opportunities for development at the Nordic level

About the team: "The best part of my job is an intimate team with a sense of humor. You can be yourself and ask for help. The best thing about Resurs as an employer is that employees' opinions are listened to, and we are spoiled with snacks, candies and bubbles". 

Apply today!

Don’t wait to send in your application, selection and interviews take place on an ongoing basis and the position may therefore be filled before the last day. We look forward to hearing from you!  PS. Clean credit records and the minimum age of 18 are required. If you wish, you can write your application in Finnish.

*In this recruitment process, the supplier is solely responsible for the personal data they collect and process. Resurs is solely responsible for the personal data processed by us in the recruitment process.

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