Get an idea of the role

Our team is growing, and we are now searching for a new star who can take lead and drive our mission towards superior loyalty and customer engagement. 

The Customer Advisory Team consists of 6 skilled and committed employees who operate at the intersection of sales and service. The bank offers a wide range of products such as consumer loans, mortgages, savings, insurance and refinancing. The teams goal is to identify the perfect product solution for each customer, and ensure their sustainable and long-term relationships with the bank. 

Your main responsibilities will be:

• Developing, coaching and leading the team 
• Ensuring that quality- and sales goals are reached
• Establishing structured and efficient work processes and routines
• Participating in development projects related to customer loyalty and sales
• Further developing the customer dialogue with focus on solution orientation, people competence and structure – in close cooperation with other departments
• Follow up, analyze and report on KPI`s and sales performance

On a personal level

The sum of your skills and abilities enables you to bring the team and the bank's loyalty work to the next level.

We are looking for a leader with true passion for building high-performing teams and great customer experiences. You possess a strong personal  drive but most of all thrive on bringing out the best in other people. You always lead by example, and enjoy a dynamic, fast-paced and modern way of working.

You have good collaboration skills and ability to act as the company’s representative towards stakeholders across the Nordic organization. 

In addition we believe you:

• have management experience
• hold relevant degree at minimum Bachelor level (management, sales, finance, marketing) or equivalent working experience
• can show a solid track record from sales and/or service
• are genuinely interested in the personal finance field
• have experience from phone based customer interaction
• have a good sense of structure and ability to organize the teams work processes
• are a skilled motivator, with direct and clear communication style
• possess strong communication skills in Norwegian and English

Experience from credit/risk assessments and/or financial services is beneficial but not a requirement to be considered for the role. 

We offer:

• A role at the heart of the banks strategic focus area
• An international, dynamic and inclusive work environment 
• The opportunity to develop and shape the team and ways of working
• Competitive salary, bonus and good pensions scheme
• Health insurance, canteen- and fitness contribution
• Modern, activity based premises in central Oslo

More than a job

The Resurs spirit is about transformation, our culture and the people in our society. It’s about how we define ourselves, how we greet the world and handle our business. We are here to make a difference in people’s lives and to help them to make things happen. It shouldn’t be hard to deal with a bank – we want to give the feeling of freedom and possibilities. Join us on our journey and work in an environment where we are open for working on a distance, pro work-life balance and where you create your own possibilities. We are here to make things happen; do you want to join?

Apply today!

Don’t wait to send in your application, selection and interviews take place on an ongoing basis and the position may therefore be filled before the last advertising date. Interviews will take place on site in our office late March/beginning of April. We look forward to hearing from you! 

Applications are welcome in Norwegian or English.

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